Predicting the top 5 customer experience behavior likely to trend in 2018

Customers define Mobile app success and their experience with the application must be beautified to sustain in the competitive world. Mobile application development companies break their head in designing mobile applications that not only cater the desired purpose but also offer a seamless experience while navigating across the application.

Also Read: Evaluate customer experience with 6 methods

Now that we have already reached the very end of the year 2017, enterprises begin their preparation to welcome the forthcoming year, strategizing ways to immerse their consumers into an entirely different experience with their service as against the year gone by. To survive the competitiveness of the volatile market, companies need to constantly evolve and mold their strategies in keeping pace with the changing consumer market. Mobile developers are more under pressure since mobile technology has already taken a giant step towards the future holding the hands of an internet of things, artificial intelligence, augmented and virtual reality and such other technologies. These are currently making quite a buzz in the development world giving rise to grueling consumer desires. 

Such a moment can be converted into profit if the best mobile application development companies strategize their next move by staying in terms with the future factors that are likely to trend in the mobile market. Few calculations and data analysis of the year 2017 can help in making correct speculations of the future.

Also Read: Transformative trends of mCommerce in 2017

Also Read: Current trends for iOS app developers

So, let’s figure out the consumer experience with mobile apps that are highly likely to trend in the year 2018.

Also Read: Top mobile application trends 2017

  ü Chatbot integrated messengers- We often come across applications that provide links to connect with them in WhatsApp or Facebook page. The chat messengers have evolved into a multitasking applications from their initial stage as a mere platform for user interaction. More and more users are gradually getting themselves knowledgeable on the user interface of such apps to spend more time in navigating them. AI Chatbots imbibed into the messengers proved to be a more efficient in rendering customer service as against their human counterparts to cater the round the clock requirements and inquiries. The year 2018 is expected to see more utilities from such chatbots and messengers.

Also Read: Expected trends of Chatbots in 2017

Also Read: Chatbots as human replacement in restaurant customer service

  ü Virtual assistance to consumers- Virtual assistants like those of Apple’s SIRI and Amazon’s Alexa are recently winning space in current mobile applications development framework across industries and year 2018 is likely to witness them emerging as specialized products. Artificially intelligent virtual assistants are empowered with capabilities to imitate human intellect to a certain extent in aptly in recognizing customers’ urgency and respond back immediately to deliver superior customer experience.

  ü Interactive communication process- Emails have always been considered the easiest as well as safest and most secure channel for communication. Email marketing is one of the strong sales techniques that come along with options such as drop-down menus and navigation tabs to complete the purchase process within the mail text. The limited space of an email text is enough to showcase product information as required to the users.

  ü Proactive customer service empowered by IoT- Such service centers have the capability to collect data from myriad sources and analyze them in raising customer expectation to unparalleled levels in 2018 to instantaneous addressing of user inquiries.

  ü Location-based consumer communication- iBeacon technologies are increasingly mobilized by the app development companies especially the retail sectors to track customers in real-time, and trigger on-time, personalized messages, and content to them. Also, enables a mobile device to notify users with downloaded applications no sooner they enter a certain area.

Also Read: Location based experiences in industrial venture

Also Read: Consider few points for geo based mobile apps

Also Read: iBeacon Technology Anticipation

Time to wrap up

Observing the consumer experience trends ensures a lasting success to the mobile app developers to sustain the mobile market challenges. Well satisfied customers are the deciding factors for the mobile app success and designing apps complying with their requirements goes a long way in boosting the ratings in the app store.

Fluper, one of the top-rated mobile app development companies, houses the inbuilt talents in its development team who design applications keeping in mind the interest of the ultimate users.

Learn more on their work by contacting the team at:

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enquiry@fluper.com

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Make Your Life Easier With 5 Amazing AI Apps in 2017

Last year AI witnessed the most advancement as far as artificial advancement and machine learning is concerned. The way the culture of Artificial Intelligence exploded, it made the top mobile app development companies to take the sole responsibility to create something which can satisfy the growing demands of it. Accordingly 2017 is expected to come with something incredible with the advent of these AI based apps. With the concept of reinforcement learning where animals take the inspiration from sort of behaviour which tends to produce either positive or negative behaviour. This behaviour is inspired in case of Artificial Intelligence. This approach is used by the computer in order to navigate the path by using trial and error method expected to prove usefulness in the realm of real situation. The concept is expected to be amalgamated in case of industrial robotics.

Even duelling neural network and China’s AI boom is expected to bring something incredible. Baidu, China’s leading search company has reaped the innumerable rewards as far as improvement in technology is concerned. This year the mobile app developers are expected to do a spectacular progress as far as image and voice recognition is concerned.

Ozlo

Ozlo has risen in the domain of Artificial Intelligence. A new binary companion in case if you are familiar with Siri or have used Chatbot while performing a task. It provides convenience, if you ask question and according to the question view results on the device where it is further refined in order to add something specific. 

Hound

Nearly every top most technological companies are trying hard to invent something which enables the computer to understand the human words. So, it has come up by Santa-Clara based startup with a voice-empowered app. This is based upon digital assistant where it gives a platform to speak, ask questions if any, and performance of tasks accordingly. It can be fruitful in case you are not a follower of Microsoft, with its rigorous experimentation it has created something very amazing. To make it more service oriented it has launched partnership with Uber and Yelp in order to get instant ride and restaurant information. 

Cortana

In case you are running Windows 10, then the audience would be familiar about the app Cortana. Initially the app was reserved to be downloaded especially for Window Phone but now it has enabled the same assistance on Android devices as well. Cortana has expanded its arena of abilities by Ozlo.

It provides with the intelligence capabilities which enables the bot to be incorporated into the business application of the customers. The credit goes to its artificial intelligence algorithms which enables to produce cognitive services. 

Jarvis

Zuckerberg’s Jarvis has proven itself amazing as far as AI is concerned. It has gained fame due to the household name which is associated with it. It is known to use various artificial intelligence languages for instance, natural language processing, face and speech recognition and also reinforcement learning explained aforesaid. It also utilises PHP, Objective C and Python. It has successfully generated the voice as always expected by the user to be affiliated with virtual assistant. 

Google Allo 

 

Google’s new sprung addition to its artificial intelligence empowered messaging app has successfully taken the page from the company’s search engine with the help of the new bot which has inferred from the partial evidence. It’s an application which is fairly new. It enabled to do variety of things from delivery of information at the time requested, telling of jokes, and adding stuff in calendar if required. It can be aroused in case of non-incognito chat and can be used by everyone. 

Conclusion

These apps have not only maintained the ecstasy of the artificial Intelligence but also expected something which can further enhance the user experience. Hats off to the top mobile app development companies which has taken the inspiration from the trend and crafted amazing personal assistant AI apps.